I booked a room with a double bed online, and then I received a call from the housekeeper at three o'clock in the afternoon. He kindly asked me what time I would arrive at the store, how many people would check in, and whether there were any old people and children with me, and then I said Bring an old man to stay, and then the housekeeper said that the weather in Nanning at night and the weather during the day are quite different. It is cold at night, remember to add a few more clothes for the old man, and then the housekeeper also said that if you have an old man, she recommends a low-cost arrangement The floor and the room near the elevator were given to us, and they asked me if it was okay. I didn’t expect them to be so thoughtful. Attention, remember to wear a mask. When I arrived at the hotel at 6:00 p.m., a little brother stepped forward to help me pull two suitcases as soon as I entered the door. It was agreed that your butler called me earlier and said that the room was arranged, and then a young lady came over with two cups of hot jujube and wolfberry tea. The young lady began to introduce herself and said that I am the butler who called you earlier Xizi, seeing me was more friendly, and then the butler took me to the front desk to check in, saying that the elderly can rest here in the rest area for fear of getting tired, their service is really good, the check-in at the front desk is very fast, and then the butler He personally sent us to the room and said that he had prepared non-slip slippers for the elderly, and then said that the weather is cold now, and he has turned on the heating for us in advance. You entered the room and it was really warm, and then introduced it to me. Afternoon tea, breakfast, and supper at their hotel, the housekeeper chatted with us from the elevator to the room [cover face] I learned that I was going to take my grandma to see a doctor tomorrow, and then the housekeeper told me which hospital I was going to Then he told me how it was more convenient to go there by car. I was very considerate and moved. Later, I added the butler’s WeChat account. In the evening, I sent a message to the butler saying that I might get up early tomorrow without breakfast. Can I pack a little? He said without hesitation that there was no problem, just let him go to the front desk tomorrow to get breakfast. When we arrived at the front desk at 6:00 the next morning, the butler had already prepared breakfast at the front desk, and informed the front desk that we would eat it in the car tomorrow. , really very considerate and considerate, even though I only stayed for one day, the housekeeper even sent a message after checking out to ask how my grandma is doing? We chatted for a while, and the housekeeper also said that as long as the elderly are healthy, we are very happy. Their service is really good and they treat every guest as their own family. It is very worth recommending to stay. Their service is warm and thoughtful, and they are deeply impressed. In my heart, because I also often travel on business and often stay in hotels, but this Meihao Hotel is also the first time I stay in it, which really impressed me and made me the first choice for future business trips
Hotel response
Comment: 16 December
Dear, thank you for your comment, "Meeting you for the first time is like returning from an old friend". Mehood Hotel advocates value-added services, treating each other honestly like friends, helping each other, and treating partners and customers with the same enthusiasm and simplicity! Serve every customer with heart. We serve 100% tea, (tea is welcome) Yeyi Nuannuan, (a bowl of noodles in the middle of the night) Bieyou Ganquan (afternoon tea restaurant) and many other value-added service experiences are waiting for you to experience carefully. ! We will continue to work hard to continuously improve our services, and we strive to make our services the best. wish you a happy life