Sofitel Macau at Ponte 16
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All taxes and fees included
Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
More about Sofitel Macau at Ponte 16
Sofitel Macau at Ponte 16
Positioned on Macau’s picturesque waterfront, Sofitel Macau offers 5-star waterfront accommodation in Macau's historic quarter, just steps from the UNESCO heritage site and busy city centre.
Ratings and reviews
Traveller reviews
Comment: 29 Dec 2024
PROs:
- amazing customer service provided by every single member of staff. I did not have any special requests, they were just perfect without me asking for it
- extremely comfortable bed and pillows
- excellent buffet lunch
- nice pool area
CONs:
- the rooms are 4 star, a little sad and outdated
- the bathrooms are 3 star, very old and disappointing. They must be refurbished asap (even just changing the shower glass and bath glass wall to a modern smoky glass to match the basin, changing the lamp heads to something more modern, and make the overall aesthetic dark and moody, and better shower heads would be a quick fix)
- the cleaning standards are not up to par (see photos, not acceptable for a 5* hotel)
Hotel response
Comment: 1 January
Thank you for taking the time to tell us about your experience at the Sofitel Macau at Ponte 16. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely, Sofitel Macau at Ponte 16
Comment: 17 Dec 2024
Hotel response
Comment: 30 December
Bonjour! Lei Ho.
We appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sofitel Macau at Ponte 16
Comment: 10 Dec 2024
Hotel response
Comment: 18 December
Bonjour! Lei Ho.
We appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sofitel Macau at Ponte 16
Comment: 5 Nov 2024
Hotel response
Comment: 14 November
Bonjour! Lei Ho.
We appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sofitel Macau at Ponte 16
Comment: 28 Sep 2024
Hotel response
Comment: 5 October
Bonjour! Lei Ho.
We appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sofitel Macau at Ponte 16
Excellent location
Rua do Visconde Paço de Arcos, Inner Harbour, Sao Lourenco, Macau, China|2.50 km from Zhuhai Railway Station
10 things to dowithin 0.51 km
Transportationwithin 4.41 km
Airportwithin 55.53 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for free.
Children can use extra beds for an additional charge of HKD 575.0.
11 years old and under
For each room, 1 child can use existing beds for free.
Pets are not allowed.
Breakfast available.
Breakfast times
07:00 - 10:30 from Monday to Friday, 07:00 - 11:00 from Saturday to Sunday.
Breakfast price
$32 (≈HKD 184.8)/person
Breakfast menu
From menu, Buffet.
Adding or changing of guest names is not accepted by this hotel. Kindly note that a maintenance work is carried on outside of window of the Mansion building for façade and facility upgrade, during this period mansion swimming pool on 8F is meanwhile closed.
According to Macau Law No. 16/2021, Visitors are required to provide the incoming passenger card issued while clearing immigration, if the card could not provided, guests are not allowed to stay.
