Vitalhotel Gosau
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 10:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
Wi-Fi
Parking
Pool
Fitness centre
Spa
Restaurant
More about Vitalhotel Gosau
Vitalhotel Gosau
This large hotel is located on the edge of Gosau village, within the Dachstein West ski region. All spacious rooms have a balcony, overlooking the surrounding mountains. Vitalhotel Gosau has a restaurant serving local and international specialities.
Ratings and reviews
Cleanliness3.5
Location4.0
Service3.5
Rooms3.5
Value4.0
Sleep quality3.5
Traveller reviews
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Mentioned by travellers
Family traveller
Comment: 2 Nov 2024
Stayed in: Oct 2024
A relaxing holiday with children
We were very satisfied as always. Room, service, food, staff everything was excellent!
In the mid-season, the value for money is also very good and affordable for family. Lots of understanding for children! Due to the central location also easily accessible to the public.
In the mid-season, the value for money is also very good and affordable for family. Lots of understanding for children! Due to the central location also easily accessible to the public.
Couple
Comment: 30 Jan 2025
It was a nice 4-night stay in January
Very nice hotel, great ski bus connection to the lifts, cross-country ski trail passes right behind the house. Sauna and wellness close with 7 pm, probably so that everyone moves early enough for dinner. Breakfast and dinner richest, varied and without quantity limit, drinks as part of all-inclusive almost at will. However, the all-inclusive lunch snack, which can even be taken with a mere ski bus connection during the ski day, is only available at 12-13 o'clock and, with the exception of drinks, practically no choice. Staff totally nice, problems in the (safety) technical area prevent a maximum rating (on arrival smooth ice on the entrance stairs - despite their roofing, smooth ice on sidewalk even though litter bucket stood next to it, sloping threshold to the main entrance so steep that you had to lift the luggage trolley half a decimeter with your hands or tipped luggage off the trolley when running against it. No alarm button seen in the sauna chambers, unusually slippery floor - probably due to detergent - in the wellness area before the shower, time switch in the room for toilet trigger got stuck, the door handle to the bathroom was reciprocating so you had to fear a falling of the handle and self-locking, in the bathroom heated an old electric radiator without thermostat with adjustable levels 0, 1 and 2, the toilet in the basement smelled every day except for the corridor and clogged far too easily, there was no lamp on the desk or near it. A ski bus timetable was given at the reception - but not a regular bus timetable, which can also be used as a ski bus and for free trips to Bad Ischl and which you therefore have to get from the BOÖVV bus driver). Those who can cope with the above technical shortcomings and are not exactly looking for fasting can spend a happy holiday in this hotel!
Family traveller
Comment: 5 Oct 2024
Stayed in: Oct 2024
4 beautiful days at Vitalhotel Gosau with family
We stayed in September with our daughter and her boyfriend for three nights at Vitalhotel Gosau and were super satisfied!
The location, the food, the drinks, the staff and the rooms were top! A very nice stay - we will certainly not have been here the last time.
The location, the food, the drinks, the staff and the rooms were top! A very nice stay - we will certainly not have been here the last time.
Family traveller
DE
Comment: 23 Feb 2024
Stayed in: Feb 2024
Great hotel but cold showers and not for vegetarians
Great hotel, but not really for a vegetarian and certainly not for vegans. We are here for a week with our family in a junior suite and other family members in other rooms.
So first the food. We have half board. Every evening there is a buffet, usually loosely based on the cuisine of a particular country. Sometimes (for example on Greek evening) there is relatively much choice for a vegetarian, other evenings practically nothing. There is a vegetarian main course every evening and a very limited salad bar. Vegetarians are not taken into account for other courses. There is also no vegetarian lunch available other than a “mixed salad”. Not of this time. Quality of the food, among other things OK. Breakfast quite good, but no real juice, only limo. No whole wheat bread. The drinks are included with breakfast, they must be paid for in the evening. That is apparently the revenue model. Because everything is done on paper and our group is divided into three rooms, it is a challenge every evening to get all the receipts correct. There is a small fridge in the room, but no kettle for a cup of tea. Once the bar is closed you can no longer get anything to drink.
Then the room. We were positively surprised by the dimensions of the junior suite. A large living room with a sitting area and a TV on the other side and a separate bedroom with two single beds. Very small bathroom for four people and no sink in the toilet (!) The always cold shower causes points to be deducted. It's also a shame that there is no place to dry your wet things. No clothesline above the bath, no clothes rack.
Furthermore: Parking lot very far away if you are lugging your ski gear. Ski locker good. Sauna and small swimming pool are fine (you can take a hot shower there). Great gym, depressing children's playroom. There is a pool table and football table. Quite a nice bar to have a chat with the family. Still a hassle with the receipts per room. Did not use the massages. One small elevator is not enough if housekeeping also uses it. Often having to walk up and down eight flights of stairs. Other family members were offered a welcome drink, we were not. A bit random.
So first the food. We have half board. Every evening there is a buffet, usually loosely based on the cuisine of a particular country. Sometimes (for example on Greek evening) there is relatively much choice for a vegetarian, other evenings practically nothing. There is a vegetarian main course every evening and a very limited salad bar. Vegetarians are not taken into account for other courses. There is also no vegetarian lunch available other than a “mixed salad”. Not of this time. Quality of the food, among other things OK. Breakfast quite good, but no real juice, only limo. No whole wheat bread. The drinks are included with breakfast, they must be paid for in the evening. That is apparently the revenue model. Because everything is done on paper and our group is divided into three rooms, it is a challenge every evening to get all the receipts correct. There is a small fridge in the room, but no kettle for a cup of tea. Once the bar is closed you can no longer get anything to drink.
Then the room. We were positively surprised by the dimensions of the junior suite. A large living room with a sitting area and a TV on the other side and a separate bedroom with two single beds. Very small bathroom for four people and no sink in the toilet (!) The always cold shower causes points to be deducted. It's also a shame that there is no place to dry your wet things. No clothesline above the bath, no clothes rack.
Furthermore: Parking lot very far away if you are lugging your ski gear. Ski locker good. Sauna and small swimming pool are fine (you can take a hot shower there). Great gym, depressing children's playroom. There is a pool table and football table. Quite a nice bar to have a chat with the family. Still a hassle with the receipts per room. Did not use the massages. One small elevator is not enough if housekeeping also uses it. Often having to walk up and down eight flights of stairs. Other family members were offered a welcome drink, we were not. A bit random.
Hotel response
Comment: 12 March
Vielen Dank für Ihr umfangreiches Feedback, auf das wir gerne näher eingehen möchten: Wir bieten vegetarische Gerichte bei uns an, für weitere Ernährungspräferenzen oder Unverträglichkeiten bitten wir darum, uns bereits bei der Buchung darüber zu informieren, damit wir Ihre Bedürfnisse bestmöglich berücksichtigen können.
Wir nehmen Ihr Feedback zum Frühstück zur Kenntnis und arbeiten derzeit daran, die Auswahl an Brot und Säften zu optimieren. Bezüglich der kalten Duschen bedauern wir, dass Sie nicht rechtzeitig an der Rezeption Bescheid gegeben haben. Wir stehen jederzeit zur Verfügung, um eventuelle Probleme zu beheben oder Ihnen bei Bedarf ein alternatives Zimmer anzubieten.
Parkplätze sind direkt vor dem Hotel vorhanden und wenn der Parkplatz vor dem Hotel einmal voll sein sollte, kann man zum Ausladen der Skiausrüstung direkt vor dem Hotel stehen bleiben und anschließend hinter dem Hotel parken. Das Spielzimmer für Kinder wird derzeit aufgelöst, daher wirkt es nicht mehr einladend.
Hinsichtlich der Quittungen pro Zimmer bitten wir um die korrekte Angabe der Zimmernummer, damit eine korrekte Verbuchung erfolgen kann. Im Haus gibt es 2 Lifte und drei Stockwerke. Diese werden nur am Vormittag teilweise vom Housekeeping genutzt, wenn größere Lasten zu bewegen sind. Diesbezüglich bitten wir um Ihr Verständnis.
Es tut uns leid, wenn Sie die Begrüßungsgetränke nicht erhalten haben, diese bekommen alle unsere Gäste. Wir schätzen Ihr Verständnis für mögliche Unannehmlichkeiten und hoffen, dass Sie insgesamt einen angenehmen Aufenthalt bei uns hatten.
Ihr Team vom Vitalhotel Gosau
Wir nehmen Ihr Feedback zum Frühstück zur Kenntnis und arbeiten derzeit daran, die Auswahl an Brot und Säften zu optimieren. Bezüglich der kalten Duschen bedauern wir, dass Sie nicht rechtzeitig an der Rezeption Bescheid gegeben haben. Wir stehen jederzeit zur Verfügung, um eventuelle Probleme zu beheben oder Ihnen bei Bedarf ein alternatives Zimmer anzubieten.
Parkplätze sind direkt vor dem Hotel vorhanden und wenn der Parkplatz vor dem Hotel einmal voll sein sollte, kann man zum Ausladen der Skiausrüstung direkt vor dem Hotel stehen bleiben und anschließend hinter dem Hotel parken. Das Spielzimmer für Kinder wird derzeit aufgelöst, daher wirkt es nicht mehr einladend.
Hinsichtlich der Quittungen pro Zimmer bitten wir um die korrekte Angabe der Zimmernummer, damit eine korrekte Verbuchung erfolgen kann. Im Haus gibt es 2 Lifte und drei Stockwerke. Diese werden nur am Vormittag teilweise vom Housekeeping genutzt, wenn größere Lasten zu bewegen sind. Diesbezüglich bitten wir um Ihr Verständnis.
Es tut uns leid, wenn Sie die Begrüßungsgetränke nicht erhalten haben, diese bekommen alle unsere Gäste. Wir schätzen Ihr Verständnis für mögliche Unannehmlichkeiten und hoffen, dass Sie insgesamt einen angenehmen Aufenthalt bei uns hatten.
Ihr Team vom Vitalhotel Gosau
Group traveller
Comment: 29 Jan 2024
Stayed in: Jan 2024
Hotel charges 100% cancellation fee including half board in case of cancellation due to illness
We had booked a skiing weekend with a group at the Vital Hotel. Unfortunately, I fell ill shortly beforehand and had to cancel the trip. The hotel charged 100% cancellation costs, including breakfast and half board, without compromise.
I googled a bit. The Austrian association recommends deducting the saved expenses from the cancellation costs (= 20-30%). However, other terms and conditions are permitted, including 100%.
In Germany, however, the deduction of saved expenses is mandatory.
I think charging 100% cancellation costs, including half board, is absolutely anti-customer and, as a precaution, I will not book the hotel again. I will also take a closer look at the cancellation rules for other bookings in Austria and, if possible, switch to more customer-friendly hotels.
I googled a bit. The Austrian association recommends deducting the saved expenses from the cancellation costs (= 20-30%). However, other terms and conditions are permitted, including 100%.
In Germany, however, the deduction of saved expenses is mandatory.
I think charging 100% cancellation costs, including half board, is absolutely anti-customer and, as a precaution, I will not book the hotel again. I will also take a closer look at the cancellation rules for other bookings in Austria and, if possible, switch to more customer-friendly hotels.
Hotel response
Comment: 6 February
Sehr geehrter Gast,
wir verstehen, dass unvorhersehbare Ereignisse wie Krankheit auftreten können und die damit verbundenen Stornierungskosten Ärger bereiten. Daher empfehlen wir unseren Gästen stets, eine Reiserücktrittsversicherung abzuschließen, um sich abzusichern.
Es ist wichtig zu betonen, dass wir uns bemühen, transparent über unsere Geschäftsbedingungen zu informieren, um Missverständnisse zu vermeiden: Wir möchten darauf hinweisen, dass bei der Buchung Ihrer Gruppe bereits ein reduzierter Preis gewährt wurde.
Unsere Stornierungsbedingungen, einschließlich der 100% Stornogebühren bei krankheitsbedingter Absage, wurden Ihnen vor der Buchung mitgeteilt. Zudem sind wir bemüht, unsere Zimmer weiterzuverkaufen, um so die Stornogebühren für unsere Gäste zu minimieren. Bei Stornierungen bis zu drei Tage vor der geplanten Anreise wird nur ein prozentualer Anteil der Speisen verrechnet und nicht die volle Stornogebühr. In Ihrem speziellen Fall war dies aufgrund der kurzfristigen Absage Ihrerseits nicht möglich. Daher bitten wir um Ihr Verständnis für unsere Geschäftsbedingungen. Wir stehen Ihnen gerne zur Verfügung, um weitere Fragen zu klären und hoffen, dass wir Sie, bei einem Aufenthalt bei uns, von unserer Servicequalität überzeugen können.
Ihr Team vom Vitalhotel Gosau
wir verstehen, dass unvorhersehbare Ereignisse wie Krankheit auftreten können und die damit verbundenen Stornierungskosten Ärger bereiten. Daher empfehlen wir unseren Gästen stets, eine Reiserücktrittsversicherung abzuschließen, um sich abzusichern.
Es ist wichtig zu betonen, dass wir uns bemühen, transparent über unsere Geschäftsbedingungen zu informieren, um Missverständnisse zu vermeiden: Wir möchten darauf hinweisen, dass bei der Buchung Ihrer Gruppe bereits ein reduzierter Preis gewährt wurde.
Unsere Stornierungsbedingungen, einschließlich der 100% Stornogebühren bei krankheitsbedingter Absage, wurden Ihnen vor der Buchung mitgeteilt. Zudem sind wir bemüht, unsere Zimmer weiterzuverkaufen, um so die Stornogebühren für unsere Gäste zu minimieren. Bei Stornierungen bis zu drei Tage vor der geplanten Anreise wird nur ein prozentualer Anteil der Speisen verrechnet und nicht die volle Stornogebühr. In Ihrem speziellen Fall war dies aufgrund der kurzfristigen Absage Ihrerseits nicht möglich. Daher bitten wir um Ihr Verständnis für unsere Geschäftsbedingungen. Wir stehen Ihnen gerne zur Verfügung, um weitere Fragen zu klären und hoffen, dass wir Sie, bei einem Aufenthalt bei uns, von unserer Servicequalität überzeugen können.
Ihr Team vom Vitalhotel Gosau
Very good location
Steinermühlenweg 18, Gosau, 4824, Austria|0.67 km from Skigebiet Dachstein West
10 things to dowithin 4.11 km
0.67 km
1.78 km
0.40 km
4.62 km
Check in and check out
Check in from:
15:00
Check out before:
10:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for free.
From 6 to 17 years old
Children can use extra beds for an additional charge of EUR 30.0.
Pets allowed with extra charge.
Breakfast available.
Breakfast price
Please contact hotel for price information.
Breakfast options
Continental breakfast.
Breakfast menu
Buffet.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
The hotel accepts the following payment methods:
Cash
Vitalhotel Gosau: FAQs
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